Lack's Furniture Center in Alice, TX Closed now

Reviews about Lack's Furniture Center

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  August 07, 2019, by Amber I-Lean Rose
  The company's fine print on the 30 night guarantee purchased with the bed cover is misleading. I ended up with a BeautyRest mattress that's laying on a Restonic box spring. For $1,300 you'd think I'd receive the matching set I'm paying for. My fiance and I received the box spring with the Restonic Mattress that we had to return due to the fact that it was sagging and extremely uncomfortable. That matters is horrible. I don't recommend it to anyone. The fine print stated they'd replace the mattress not the box springs but like I said I'm paying for a matching set and we actually received the box spring unstapled and the edge coming off. We were told someone would come and repair it but it's a month later and no one has came. We've requested it twice. I'd prefer not to have to ask for a repair on a brand new box spring, let alone on one that don't match the mattress I've purchased. One sales representative stated that she don't sale Restonic brand mattresses to anyone and led me to the BeautyRest section after I returned a Restonic yet there's 4-5 different Restonic models there in the store. I am just very unsatisfied with my whole experience. I'm not even satisfied with the mattress I ended up with. I was talked out of a plush pillow top and told to go with the regular plush because after a few years it would be too soft. Big mistake by letting myself be pressured by someone else's opinion vs what my body felt comfortable with. I don't like to oppose anyone or complain but it's only right I post this and save it from happening to someone else . This model was honestly too firm for me and now I can't do anything about it. They do not have a big selection, so naturally after we weren't satisfied with the Restonic we wanted to go elsewhere but again, the fine print stated we must purchase from that particular store. So our selection was slim and we ended up with something uncomfortable. Nelda was very, very nice but the companys policies are very deceiving. Just make sure you are comfortable with your choice and don't be pressured into anything else.